Question 1

How do I place an order?

Accepted Answer

Browse our shop or menu, add items to your cart and proceed to checkout. You can pay by card (Stripe) or cash on pickup.

Question 2

Can I order for pickup?

Accepted Answer

Yes. Select Pickup at checkout. Our pickup location is Wentworthville — please arrange a suitable time before coming. Our products are also available in-store at our Schofields retail partner, with more retail locations coming soon.

Question 3

Can I modify or cancel my order after placing it?

Accepted Answer

Please contact us immediately via WhatsApp on 0421 151 813 or email hello@annamexpress.com.au. Once an order is being prepared we may not be able to make changes.

Question 4

Do you have a minimum order value?

Accepted Answer

No minimum order value. Delivery fees are calculated based on your order value and location at checkout.

Question 5

Where do you deliver?

Accepted Answer

We deliver across Australia and New Zealand.

Question 6

How long does delivery take?

Accepted Answer

Orders are processed within 1 to 3 business days. After dispatch, delivery takes 2 to 7 business days depending on your location and chosen carrier. Remote areas may take longer.

Question 7

Which carriers do you use?

Accepted Answer

We ship via CouriersPlease or Australia Post. You can choose your preferred carrier at checkout.

Question 8

Will I get a tracking number?

Accepted Answer

Yes. You will receive a tracking number by email once your order is dispatched. You can also track your order anytime from your account dashboard under My Orders.

Question 9

Do you ship refrigerated or frozen items?

Accepted Answer

No. We currently ship dry goods only including spices, biryani mixes, lentils, rice and pantry essentials.

Question 10

What are your hero products?

Accepted Answer

Our specialty is authentic South Indian biryani mixes including Chennai Bhai Wedding Style, Ambur Style, Dindigul Style, Thalappakatti Style and Hyderabadi Style. Just add your choice of meat or vegetables, water and rice.

Question 11

Are your products locally made?

Accepted Answer

Yes. Our biryani and curry mixes are made locally in Australia with no artificial preservatives.

Question 12

Do you have cooking instructions or recipe videos?

Accepted Answer

Yes! We post recipe videos and step-by-step cooking guides on our YouTube channel showing exactly how to cook using our mixes. Subscribe at youtube.com/@annamexpress for the latest videos.

Question 13

Do your products contain allergens?

Accepted Answer

Many of our products contain seeds, nuts, oils and dairy. Full allergen information is listed on each product page. Please check before ordering if you have any allergies or dietary requirements.

Question 14

What is the shelf life of your products?

Accepted Answer

Shelf life varies by product and is listed on the packaging. As our products are made without preservatives, store them in a cool dry place and consume before the best before date.

Question 15

Do you offer wholesale or bulk pricing?

Accepted Answer

Yes. We supply restaurants and offer bulk pricing for large orders. Contact us at hello@annamexpress.com.au or WhatsApp 0421 151 813 for wholesale enquiries.

Question 16

Do you offer catering services?

Accepted Answer

Yes. We cater for corporate events, weddings, birthdays and private functions. Browse our catering packages online and submit an enquiry.

Question 17

How much notice do you need for catering?

Accepted Answer

We require a minimum of one week notice for catering bookings. For larger events we recommend reaching out as early as possible to ensure availability.

Question 18

How do I get a catering quote?

Accepted Answer

Visit our Catering page, select a package and submit an enquiry form. We will get back to you within 24 hours.

Question 19

What is your return policy?

Accepted Answer

We do not accept change of mind returns on food items. If you received a wrong or defective item, please contact us within 48 hours of delivery with photos and your order number.

Question 20

Who pays for return postage?

Accepted Answer

If we made an error such as sending a wrong or defective item, we cover return postage. In all other eligible cases, the customer is responsible for return postage costs.

Question 21

How long does a refund take?

Accepted Answer

Once we receive the returned item in its original condition, refunds or replacements are processed within 5 business days.

Question 22

What if my order was damaged in transit?

Accepted Answer

Contact us within 48 hours with photos of the damage and your order number. We will resolve it for you directly and handle any carrier claims on your behalf. You will not need to contact the carrier yourself.

Question 23

Do I need an account to order?

Accepted Answer

You can checkout as a guest. However creating an account lets you track orders, save addresses and view your full order history.

Question 24

How do I reset my password?

Accepted Answer

Click "Forgot password?" on the login page and enter your email. You will receive a reset link within a few minutes.

Question 25

How do I update my delivery address?

Accepted Answer

Log in and go to My Account, then Addresses to add, edit or remove saved addresses.

Frequently Asked Questions

Orders & Checkout

Shipping & Delivery

Products

Catering

Returns & Refunds

Account

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