Privacy Policy

1. Who We Are

Annam Express (operated by Adyatec Pty Ltd) is an Australian online food and grocery retailer based in Wentworthville, NSW. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

If you have any questions about this policy, please contact us at hello@annamexpress.com.au.

2. Information We Collect

We collect information you provide directly to us when you create an account, place an order or contact us. This includes:

• Name, email address and phone number
• Delivery address and billing address
• Order history and preferences
• Payment information (processed securely by Stripe — we never store your card details)
• Communications you send us via email, WhatsApp or our contact form

We also collect certain information automatically when you use our website, including your IP address, browser type, pages visited and referring URLs, primarily for security and analytics purposes.

3. How We Use Your Information

• To process and fulfil your orders
• To send order confirmations, shipping updates and tracking information
• To respond to your enquiries and provide customer support
• To send marketing communications if you have opted in (you can opt out at any time)
• To improve our website, products and services
• To comply with legal obligations

4. Sharing Your Information

We do not sell your personal information to third parties. We share your information only where necessary to deliver our services:

• Shipping carriers including CouriersPlease, Australia Post and other carriers we may use from time to time — to deliver your orders
• Stripe — to securely process payments
• Supabase — to securely store account and order data
• Resend — to send transactional and marketing emails
• Law enforcement or regulatory authorities where required by law

5. Cookies

We use cookies and similar technologies to maintain your shopping cart session, remember your preferences and analyse website traffic. You can control cookies through your browser settings, however disabling cookies may affect some functionality of our website.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access and disclosure. Our website uses SSL encryption and your payment information is processed exclusively by Stripe, a PCI DSS compliant payment processor. We never store your card details on our systems.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at hello@annamexpress.com.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.